Refund Policy

Short version

• Monthly plans — cancel any time, no refund for the current month. You keep access until period end.
• Annual plans — pro-rated refund minus the months used, within 30 days of payment.
• AI Sales Bot — unused minutes don't roll over and aren't refundable.
• Razorpay / Stripe fees — non-refundable (we pass through what the processor charges).

When we will refund

• You were charged after cancelling (our mistake) — full refund within 5 business days
• The Service was unavailable for > 24 hours in a billing month — pro-rated credit or refund at your option
• You signed up by mistake (typo, wrong card) and contact us within 7 days of the charge — full refund

How to request

Email support@sutra.app with subject "Refund" and your registered email + invoice number. We respond within 2 business days and process approved refunds within 5–10 business days via the original payment method.

Charter customers

If you joined as one of our first 20 charter customers (25% lifetime discount), the same refund terms apply but the discount is preserved if you re-subscribe within 6 months.